Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of the website operated by Pretiora (“we”, “us”, “our”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Account Terms

To access certain features of our store, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

You agree to provide accurate, complete, and current information at all times. We reserve the right to suspend or terminate accounts that provide false or misleading information or violate these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Payments are processed securely through third-party payment gateways. We do not store your debit card, credit card, or banking information. Pretiora reserves the right to change product prices at any time without prior notice.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate and up to date. However, slight variations in color, size, or appearance may occur due to photography, screen settings, or manufacturing differences.

Pretiora does not warrant that product descriptions or other content on the website are completely error-free.

4. Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to accept or cancel any order at our discretion, including but not limited to cases of pricing errors, stock unavailability, or suspected fraudulent activity.

Once your order is accepted and confirmed, you will receive an order confirmation email.

5. Shipping and Delivery

Orders are typically processed within 1–2 business days after confirmation.

Delivery timelines may vary based on your location, courier partner, and external factors beyond our control. While we make every effort to deliver orders on time, Pretiora is not liable for delays caused by logistics partners, natural events, or unforeseen circumstances.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Products must be returned in unused condition, with original packaging and tags intact, subject to eligibility criteria mentioned in the policy. Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.

Pretiora reserves the right to refuse returns that do not meet policy conditions.

7. Prohibited Uses

You agree not to use the website for any unlawful or prohibited activity, including but not limited to:

Violating any applicable Indian laws or regulations
Infringing upon intellectual property rights
Uploading or transmitting malicious code or harmful content
Attempting to gain unauthorized access to our systems
Misusing the website in a manner that disrupts its functionality

Violation of these rules may result in termination of access without notice.

8. Limitation of Liability

To the maximum extent permitted by law, Pretiora shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased through it.

Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of India.