Privacy policy

Last updated: December 20, 2025

Privacy Policy

This Privacy Policy describes how Pretiora (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or interact with our store, we may collect the following information:

Personal details such as your name, email address, phone number, billing and shipping address
Payment-related information (processed securely through third-party payment gateways; we do not store card details)
Order history and purchase details
Device information such as IP address, browser type, and operating system
Usage data including pages visited and time spent on the website

This information is collected when you place an order, create an account, subscribe to updates, or contact us.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your purchases, shipping, returns, or support requests
Improve our website, products, and customer experience
Send order updates, service-related messages, and promotional communication (only if you opt in)
Detect and prevent fraud, misuse, or unauthorized activity

We only collect and use information that is necessary for these purposes.

3. Cookies

Pretiora uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Understand how visitors use our website
Improve site functionality and performance

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

4. Third-Party Services

We use trusted third-party services to operate our store, including:

Payment gateways
Shipping and logistics partners
Website analytics tools
Marketing and communication platforms

These service providers only receive the information necessary to perform their functions and are required to protect your data. We are not responsible for the privacy practices of external websites or services linked from our store.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Our website uses secure technologies and follows standard industry practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a customer, you have the right to:

Access the personal information we hold about you
Request correction or updates to your information
Request deletion of your personal data, subject to legal and operational requirements
Opt out of marketing communications at any time

To exercise these rights, you can contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.