Shipping policy

Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered by Pretiora.

1. Shipping Methods Available

We partner with reliable third-party courier and logistics providers to ensure safe and timely delivery of your orders. Shipping methods may vary depending on your delivery location and service availability.

The exact courier partner used will be selected automatically at the time of dispatch.

2. Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders are not shipped or delivered on Sundays or public holidays. In case of high order volume, processing may take slightly longer, and customers will be informed if there is any significant delay.

3. Delivery Timeframes

Once dispatched, orders are typically delivered within 7–30 BUSINESS DAYS, depending on your location, courier partner, and local service conditions.

Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.

4. Shipping Costs

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Shipping Cost: May Varies

Any promotional free-shipping offers will be mentioned clearly on the website and applied automatically when eligible.

5. Tracking Information

Once your order is shipped, you will receive a shipping confirmation message or email containing tracking details.

You can use this information to track your order’s progress through the courier partner’s website.

6. Delivery Issues and Delays

While we work with trusted delivery partners, delays may occasionally occur due to unforeseen circumstances. Pretiora is not responsible for delays caused by courier companies, natural events, or incorrect delivery information provided by the customer.

If your order appears delayed or undelivered beyond the estimated timeframe, please contact us and we’ll assist you in coordinating with the courier partner.

7. International Shipping

At present, international shipping is NOT AVAILABLE.

If international shipping is offered, delivery timelines, shipping charges, and customs duties (if applicable) will vary by destination and will be the responsibility of the customer unless stated otherwise.